Refund policy

Last updated: October 9, 2026

This store is operated by Snap Drip Coffee.

Final sale

All sales are final. We do not accept returns or offer refunds if you change your mind, no longer want the item, or ordered the wrong item by mistake. Please read the product description and the shipping policy before you order.

When we will help

We'll offer a refund or a replacement, decided case by case, if your item:

• arrives damaged
• is defective
• is the wrong item
• is not as described on our website
• is lost (see below)

How to ask

Email hi@snapdrip.coffee within 30 days of delivery. Please include:

1. Your order number
2. Clear photos or a short video showing the damage, defect, or wrong item
3. Whether you'd prefer a refund or a replacement

We reply within 1 business day and decide within 3 business days of receiving your photos. If we need more information, we'll ask. You do not have to send the item back: no return needed, decided case by case.

Refunds

Approved refunds go back to your original payment method within 2 business days. Your bank may take 5–10 business days to show it.

Replacements

If we replace the item, we ship it within 3–5 business days and send tracking.

Lost orders

Delivery times are estimates. We treat an order as lost if it has not been delivered 45 days after it left the supplier's warehouse. Contact us at that point, and we'll investigate and offer a refund or a replacement. See our Shipping policy.

Reporting after 30 days

Report within 30 days of delivery for the fastest resolution. Problems reported later are reviewed case by case, and nothing in this policy limits any rights you have under the consumer law where you live.

Chargebacks

Please contact us first. We'd like the chance to fix it.

Contact

Email: hi@snapdrip.coffee. Support is by email only.