Short answers. If yours isn't here, email hi@snapdrip.coffee.
Orders and shipping
Where do you ship?
The United States.
How long does processing take?
Usually 1-5 business days before your order leaves the warehouse.
How long does delivery take?
These are estimates, not guarantees. Most orders arrive 7-12 days after they ship from the supplier's warehouse. Processing time is extra. See our Shipping policy for details.
Why do items come from a supplier's warehouse?
We work with a dropshipping supplier. That keeps our range focused. It also means delivery can take longer than a big retailer.
Will I get tracking?
Yes, when the carrier provides it. We email it once your order ships.
Returns and problems
Can I return an item if I change my mind?
No. All sales are final unless there is a problem with the order. We say this clearly before checkout.
What if my item arrives damaged, defective, or wrong?
Email us within 30 days of delivery with your order number and photos or a short video. We'll offer a refund or a replacement, decided case by case. You don't need to send the item back. The same applies if an item is not as described. Problems reported after 30 days are reviewed case by case, and nothing in our policy limits any rights you have under the consumer law where you live.
What if my order is lost?
Please wait until the delivery estimate has passed, then contact us. We treat an order as lost after 45 days from the day it left the supplier's warehouse. At that point we'll investigate and offer a refund or a replacement.
How long do refunds take?
Approved refunds go back to your original payment method within 2 business days. Your bank may take 5–10 business days to show it.
Products
Do you sell coffee beans?
Not yet. Right now we're focused on brewing gear, and we're quietly working on something for the cup too. Stay tuned.
Which tool should I start with?
Start with our Brewing Gear page. We're adding a simple "start here" guide there.
Are product details accurate?
We write our own descriptions. If anything seems off, tell us at hi@snapdrip.coffee and we'll fix it.
Contact
How do I reach you?
By email only: hi@snapdrip.coffee. We reply within 1 business day. We don't have phone or chat support.
Who runs the store?
Snap Drip Coffee.
